How long is shipping?
All orders are typically processed within 5-7 business days from purchase date. Processing time does vary based on volume of sales. If you need your order sooner please send an email at firstname.lastname@example.org and we can see if we can accommodate your request.
*PLEASE DOUBLE CHECK YOUR MAILING ADDRESS AT CHECKOUT (INCLUDING ZIP CODE AND ANY APT/SUITE/UNIT #S). SUBIRA WILL NOT COVER ANY PACKAGES RETURNED FROM INVALID/INCORRECT ADDRESSES.
*OUR TIMELINE LISTED ABOVE IS BASED ON STANDARD DELIVERY ESTIMATES AND CAN BE AFFECTED BY HOLIDAYS AND UNFORESEEN CIRCUMSTANCES SUCH AS WEATHER, ETC. WE WILL DO OUR BEST TO COMMUNICATE ANY ISSUES IMMEDIATELY AND APPRECIATE YOUR UNDERSTANDING.
Subira wants our customers to love their purchase. If you are not satisfied you may return the item(s) within 14 days from the purchase date receiving it for a store credit. Item(s) must be in its original packaging and in perfect, unused condition. Buyer is responsible for shipping cost.
- Due to the limited quantities of our items, items can only be a store credit. This also stands for any items with any type of damage. We strive to go above and beyond to provide you with great experience so we will work together to make sure you have items you feel great about. Please review your order upon arrival and if there is any issues, contact us immediately at email@example.com.
- Unfortunately, the following items are final sale: clearance items, final sales, sunglasses, hair accessories, earrings or intimate goods including bathing suits and undergarments.
How to return your item
- To request an exchange, you must first email us at firstname.lastname@example.org with the following information and we will contact you with the return address and any next steps:
- To expedite your request, please only enter the following information in the subject of your email: the type of transaction and order number. (For example: Return Request- Order # 1111)
- In the body of the email, please tell us the Reason for return.
- In the body of the email, please also tell us what we could have done to improve this purchase for you.
When sending an item back to our office, we recommend using USPS, UPS, or FedEX along with a tracking number. Subira is not responsible for any packages in transit to our office.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if the return item has been approved or rejected. We do reserve the right to deny a refund based on the return condition of the item does not match the criteria stated above. Please allow 5-7 business days for processing. Thank you!
What type of shipping do you use?
We use USPS First Class/Priority Mail and FedEx. You will receive an email with your tracking number.
Not responsible for lost packages.
All domestic orders come with a $50 insurance.